| Hypothesis | Construct | Items |
| H1: communication has a direct, positive impact on participation. | Communication | com1, com2, com3, com4 | Participation | par1, par2, par3, par4 |
| H2: participation has a direct, positive impact on cocreation. | Cocreation | cocre1, cocre2, cocre3, cocre4 | Participation | par1, par2, par3, par4 |
| H3: communication has a direct, positive impact on cocreation. | Cocreation | cocre1, cocre2, cocre3, cocre4 | Communication | com1, com2, com3, com4 |
| H4: cocreation has a direct, positive impact on satisfaction. | Cocreation | cocre1, cocre2, cocre3, cocre4 | Satisfaction | sat1, sat2, sat3 |
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