A Client-Centric Evaluation System to Evaluate Guest’s Satisfaction on Airbnb Using Machine Learning and NLP

Table 2

Coefficients acting on the 6 satisfaction indicators using the algorithms MLR and SVR.

	MLR algorithm				SVR algorithm
	Individual	Couple	Family	Mean	Individual	Couple	Family	Mean
Accuracy	2.155	2.106	2.634	2.298	2.402	2.000	2.600	2.334
Cleanliness	1.705	2.048	1.781	1.845	1.799	2.000	1.800	1.866
Check-in	0.852	0.610	0.905	0.789	0.602	1.000	1.000	0.867
Communication	1.626	1.609	1.084	1.440	1.799	1.200	1.199	1.399
Location	0.380	0.467	0.649	0.499	0.398	0.800	0.600	0.599
Value	1.670	1.959	1.802	1.810	1.598	2.000	1.800	1.799