Research Article

A Client-Centric Evaluation System to Evaluate Guest’s Satisfaction on Airbnb Using Machine Learning and NLP

Table 4

Overall scores predicted on the basis of real elementary scores on a sample of 24 listings according to the category of customers using MLR, SVR, and NN algorithms.

MLRSVRNN
Listing IDRoom typeIndividualCoupleFamilyIndividualCoupleFamilyIndividualCoupleFamily

L1Private room95.03895.09195.33795.30295.10095.50095.16794.98295.645
L2Private room96.70897.05097.13996.89997.10097.30096.45396.99397.411
L3Private room91.59291.49491.55191.70091.90091.70091.56592.04192.221
L4Private room97.08897.51897.78897.29797.90097.90097.17697.95298.194
L5Private room96.70897.05097.13996.89997.10097.30096.45396.99397.411
L6Private room96.70897.05097.13996.89997.10097.30096.45396.99397.411
L7Entire home/apt91.23591.29192.21691.49991.70192.10090.62091.26991.884
L8Entire home/apt95.41895.55995.98695.70095.90096.10095.32195.94196.435
L9Entire home/apt97.08897.51897.78897.29797.90097.90097.17697.95298.194
L10Entire home/apt93.33393.04393.55693.50293.10093.70093.86092.92293.791
L11Entire home/apt89.55289.32989.83889.30189.90089.90088.96289.16689.626
L12Entire home/apt95.03895.09195.33795.30295.10095.50095.16794.98295.645
L13Hotel room94.55394.94594.50594.49795.10094.70094.65095.10594.991
L14Hotel room89.55289.32989.83889.30189.90089.90088.96289.16689.626
L15Hotel room96.70897.05097.13996.89997.10097.30096.45396.99397.411
L16Hotel room95.41895.55995.98695.70095.90096.10095.32195.94196.435
L17Hotel room95.41895.55995.98695.70095.90096.10095.32195.94196.435
L18Hotel room97.08897.51897.78897.29797.90097.90097.17697.95298.194
L19Shared room95.38395.46996.00795.49895.90096.10095.20995.89396.360
L20Shared room96.70897.05097.13996.89997.10097.30096.45396.99397.411
L21Shared room97.08897.51897.78897.29797.90097.90097.17697.95298.194
L22Shared room82.86882.57882.76482.50282.90182.70181.89081.69781.958
L23Shared room83.54983.07383.36683.29883.70183.30083.09783.42183.334
L24Shared room97.08897.51897.78897.29797.90097.90097.17697.95298.194