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S/N | Items | Dimension | Dimension code |
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1 | Sufficient effort is made to get the opinions of people who work here | Employee attitude | EmpAtt |
2 | I am given a real opportunity to improve my skills in this company |
3 | I feel encouraged to come up with new and better ways of doing things |
4 | I like the kind of job I do |
5 | My work gives me a feeling of personal accomplishment |
6 | My job makes good use of my skills and abilities |
7 | How satisfied are you with your involvement in the decisions that affect your work? |
8 | How satisfied are you with the opportunity to get a better job at this company? |
9 | How satisfied are you with the information you receive from management regarding what is going on in this company? |
10 | How satisfied are you with the training you received for your present job? |
11 | How satisfied are you with your physical working conditions? |
12 | How satisfied are you with your involvement in the decisions that affect your work? |
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13 | I participate in solving problems in the organization | Employee behavior | EmpBeh |
14 | I become involved in work committees in the organization |
15 | The manager proposes changes that will have an impact outside his/her workgroup |
16 | The manager expresses his/her ideas in discussion groups in the organization |
17 | The manager makes suggestions to improve the organization’s functioning |
18 | I help coworkers do their work |
19 | I provide constructive feedback that helps a coworker |
20 | I keep coworkers informed of the progress of his/her work in group projects |
21 | Questions inefficient ways of doing things in his/her workgroup |
22 | Introduces new ways of doing things in his/her workgroup |
23 | Suggests improvements to increase his/her work group’s efficiency |
24 | An employee does everything in his/her power to satisfy the customer, even when there are problems |
25 | Makes suggestions to improve the products and/or services offered to customers |
26 | Projects a positive image of the organization to customers |
27 | The supervisor helps you by doing things that are not part of his/her regular duties |
28 | The supervisor keeps you informed of important events which concern you |
29 | The supervisor suggests ways towards improving the work group’s performance |
30 | The supervisor advises you on ways to improve your management practices |
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31 | Ability to attract the best employees | Employee skills | EmpSkills |
32 | Ability to retain essential employees |
33 | Cooperation between management and other employees |
34 | Cooperation among employees in general |
35 | Motivation among employees in general |
36 | Quality consciousness among employees in general |
37 | Spending per employee |
38 | Absence rate |
39 | Turnover rate |
40 | Job satisfaction |
41 | Organizational commitment |
42 | Customer complaints |
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