Optimizing Decision Making on Business Processes Using a Combination of Process Mining, Job Shop, and Multivariate Resource Clustering

Table 1

Event log used in the research.

Case ID	Activity	Resource	Start timestamp	Complete timestamp
1	Register	System	02/01/70 18.23	02/01/70 18.23
1	Analyze defect	Tester3	02/01/70 18.23	02/01/70 18.30
1	Repair (complex)	SolverC1	02/01/70 18.31	02/01/70 18.49
1	Test repair	Tester3	02/01/70 18.49	02/01/70 18.55
1	Inform user	System	02/01/70 19.10	02/01/70 19.10
1	Archive repair	System	02/01/70 19.10	02/01/70 19.10
100	Register	System	04/01/70 08.28	04/01/70 08.28
100	Analyze defect	Tester4	04/01/70 08.28	04/01/70 08.36
100	Repair (complex)	SolverC1	04/01/70 08.52	04/01/70 09.09
100	Inform user	System	04/01/70 09.20	04/01/70 09.20
1000	Register	System	22/01/70 12.23	22/01/70 12.23
1000	Analyze defect	Tester6	22/01/70 12.23	22/01/70 12.28
1000	Repair (simple)	SolverS3	22/01/70 12.35	22/01/70 12.49
1000	Test repair	Tester6	22/01/70 12.49	22/01/70 12.58
1001	Register	System	22/01/70 13.51	22/01/70 13.51
—	—	—	—	—