Optimizing Decision Making on Business Processes Using a Combination of Process Mining, Job Shop, and Multivariate Resource Clustering

Table 16

Optimization score for each class.

Class	Waiting time	Workload	Service cost
Class 1	57.21	320	102363.07
Class 2	31.20	151.04	104610.99
Class 3	19.55	322.93	109008.58
Class 4	25.5	143.82	106708.98