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Advances in Human-Computer Interaction
Volume 2008, Article ID 680159, 9 pages
Research Article

Identifying Usability and Productivity Dimensions for Measuring the Success of Mobile Business Services

1Department of Business Information Management and Logistics, Tampere University of Technology, P.O. Box 541, 33101 Tampere, Finland
2Department of Software Systems, Tampere University of Technology, P.O. Box 589, 33101 Tampere, Finland
3VTT Technical Research Centre of Finland, P.O. Box 1300, 33101 Tampere, Finland

Received 1 April 2008; Accepted 10 July 2008

Academic Editor: Matt Jones

Copyright © 2008 Maiju Vuolle et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


This paper reviews existing measures used for evaluating the usability of information systems and those used for evaluating the level of the productivity of a company. We discuss the usefulness of the existing measures in the mobile business context, where both mobility and work-context pose specific demands for the mobile business services. The review showed that the existing measures rarely consider the great contextual variation caused by the mobility of the services and the demands this poses on usability; which, in turn, affects productivity. To build a measurement tool that better meets the requirements of mobile business services, we completed case studies on two mobile business services, one used in passenger transport and the other in construction sites. Based on the understanding gained from the case studies, we propose a list of dimensions and items addressing both usability and productivity aspects that work as the basis for a multidisciplinary measurement tool.