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Advances in Human-Computer Interaction
Volume 2008, Article ID 931701, 15 pages
Research Article

Experiences from a Touch-Based Interaction and Digitally Enhanced Meal-Delivery Service for the Elderly

VTT Technical Research Centre of Finland, Kaitoväylä 1, P.O. Box 1100, FI-90571 Oulu, Finland

Received 31 March 2008; Accepted 30 May 2008

Academic Editor: Luca Chittaro

Copyright © 2008 Minna Isomursu et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


This paper reports the results of a field experiment where home-dwelling elderly people used a mobile technology-based service to interact with a home care service to order meals to be delivered to their homes. The primary research focus was on examining the suitability of touch-based interaction in the everyday life activities of elderly users. The eight-week experiment took place in the autumn of 2006. The findings are based primarily on user experience and on the socioeconomic analysis done from the data collected before, during, and after the experiment. The results show that touch-based interaction was easy to learn and adopt, and that the users were able to successfully use it regardless of their physical or cognitive weaknesses. However, the socioeconomic value of the service was questionable. The paper also summarises methodological issues and findings related to user experience evaluation in an experimental setting.