Experiences from a Touch-Based Interaction and Digitally Enhanced Meal-Delivery Service for the Elderly

Table 2

Socioeconomic benefits and costs.

Actor	+/−	Benefit/cost type	Description
Elderly care	+	Improved service quality	Opportunity to choose meals and the delivery of weekly menus to customers
	+	Improved service quality	Delivery follow-up through web pages
	+	Indirect cost savings (employee time)	No need to manually receive cancellations
	−	Indirect cost (employee time)	Additional time spent on teaching and supporting elderly clients
	−	Indirect cost (employee time)	Persuation of elderly clients to participate into the pilot scheme was noticed to be a difficult and time-consuming task
	−	Infrastructure and maintenance cost	Cost of providing and maintaining meal service back-end system (and possibly tags and mobile phones)
Meal provider	+	Improved service quality	New meal alternative for the clients
	−	Indirect cost (employee time)	Producing several meals takes more time and therefore increases total costs
Logistics service provider	+	Improved service quality	Quality of the service can be improved with delivery tracking, because it provides a way to prove that meals are delivered in time
	+	Increased efficiency	Optimisation of delivery routes through delivery time monitoring
	+	Increased efficiency	Reporting of problems with the mobile phone
	−	Indirect cost (employee time)	Time spent on supporting elderly clients