Research Article

ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 1

First version of ZeGo.

No.Item

1While visiting http://www.website.com/, did you encounter any difficulties? If yes, what kind of difficulties?
2In the future, I will use http://www.website.com/ again to complete similar tasks
3I will recommend http://www.website.com/ to others
4On http://www.website.com/, I can quickly reach my goal
5In my opinion, visiting the site http://www.website.com/ is pleasant
6The design and colors used on http://www.website.com/ are appearing
7The services of http://www.website.com/ are useful
8The services of http://www.website.com/ appear to be complete
9The contents found on http://www.website.com/ are written so that they are clearly understandable
10I am very satisfied with the contents found on http://www.website.com/
11I have just used http://www.website.com/ for the following:
12In your opinion, what could be improved on http://www.website.com/?
Is anything missing on http://www.website.com/?
13Compared to other websites, http://www.website.com/ is good
14Have you had experience with other e-Government sites?
15How is the portal http://www.website.com/ in comparison with other governmental sites?