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Advances in Human-Computer Interaction
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Special Issues
Advances in Human-Computer Interaction
/
2010
/
Article
/
Tab 1
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Research Article
ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals
Table 1
First version of ZeGo.
No.
Item
1
While visiting
http://www.website.com/
, did you encounter any difficulties? If yes, what kind of difficulties?
2
In the future, I will use
http://www.website.com/
again to complete similar tasks
3
I will recommend
http://www.website.com/
to others
4
On
http://www.website.com/
, I can quickly reach my goal
5
In my opinion, visiting the site
http://www.website.com/
is pleasant
6
The design and colors used on
http://www.website.com/
are appearing
7
The services of
http://www.website.com/
are useful
8
The services of
http://www.website.com/
appear to be complete
9
The contents found on
http://www.website.com/
are written so that they are clearly understandable
10
I am very satisfied with the contents found on
http://www.website.com/
11
I have just used
http://www.website.com/
for the following:
12
In your opinion, what could be improved on
http://www.website.com/
?
Is anything missing on
http://www.website.com/
?
13
Compared to other websites,
http://www.website.com/
is good
14
Have you had experience with other e-Government sites?
15
How is the portal
http://www.website.com/
in comparison with other governmental sites?