ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 2

Overview of missing values for each item (first version).

Item		2	3	4	5	6	7	8	9	10	13	15
𝑁		449	446	454	458	458	461	405	462	455	452	325
Missing	Count	13	16	8	4	4	1	57	0	7	10	137
	%	2.8	3.5	1.7	.9	.9	.2	12.3	0	1.5	2.2	29.7