ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 3

Statistical parameters of the first validation.

Item	N	M	SD	Mode	S	K	𝑝𝑣
2	462	4.35	0.86	5	−1.57	2.79	.786
3	462	4.05	1.00	5	−1.10	0.94	.694
4	462	3.69	0.93	4	−0.38	−0.21	.578
5	462	3.87	0.91	4	−0.66	0.16	.632
6	462	3.56	1.00	4	−0.59	0.09	.546
7	462	4.32	0.76	5	−1.13	1.50	.769
8	462	3.52	0.84	4	−0.64	0.39	.524
9	462	4.02	0.79	4	−1.03	2.16	.673
10	462	3.83	0.80	4	−0.76	1.09	.611
13	462	3.83	0.84	4	−0.76	0.83	.615
15	462	3.58	0.72	4	−0.23	0.62	.532

𝑆: skewness; 𝐾: kurtosis, 𝑝_𝑣: item difficulty;  missing values = EM; SE_𝑆=.114; SE_𝐾=.227.