ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 4

Discriminatory power and Cronbach 𝛼 for each item (first version).

	Corrected item-total correlation	Cronbach alpha if item deleted
2	.467	.878
3	.560	.873
4	.648	.866
5	.721	.861
6	.381	.886
7	.592	.870
8	.475	.877
9	.681	.864
10	.778	.858
13	.673	.865
15	.621	.869

𝛼_item2-15=.8802.  𝑁=462; missing values = EM.