ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 5

Second version of ZeGo (translated by the authors).

No.	Item
1	I have just used http://www.website.com/ for the following:
2	In the future, I will use http://www.website.com/ again to complete similar tasks
3	I will recommend http://www.website.com/ to others
4	On http://www.website.com/, I can quickly reach my goal
5	In my opinion, visiting the site http://www.website.com/ is pleasant
6	The design and colors used on http://www.website.com/ are appealing
7	The services of http://www.website.com/ are useful
8	The services of http://www.website.com/ appear to be complete
9	The contents found on http://www.website.com/ are written so that they are clearly understandable
10	I am very satisfied with the contents found on http://www.website.com/
11	The information found on the website http://www.website.com/ is credible
12	I know what contents to expect on http://www.website.com/
13	Compared to other websites, http://www.website.com/ is good
14	In your opinion, what could be improved on http://www.website.com/?
	Is anything missing on http://www.website.com/?
15	While visiting http://www.website.com/, did you encounter any difficulties? If yes, what kind of difficulties?