ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 6

Overview of missing values for each item (second version).

Item		2	3	4	5	6	7	8	9	10	11	12	13
𝑁		2406	2369	2450	2464	2462	2487	2221	2453	2439	2397	2381	2330
Missing	Count	92	129	48	34	36	11	277	45	59	101	117	168
	%	3.7	5.2	1.9	1.4	1.4	.4	11.1	1.8	2.4	4.0	4.7	6.7