Research Article
ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals
Table 6
Overview of missing values for each item (second version).
| Item | | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
| | | 2406 | 2369 | 2450 | 2464 | 2462 | 2487 | 2221 | 2453 | 2439 | 2397 | 2381 | 2330 | Missing | Count | 92 | 129 | 48 | 34 | 36 | 11 | 277 | 45 | 59 | 101 | 117 | 168 | % | 3.7 | 5.2 | 1.9 | 1.4 | 1.4 | .4 | 11.1 | 1.8 | 2.4 | 4.0 | 4.7 | 6.7 |
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