Research Article
ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals
Table 7
Statistical parameters of the second validation.
| Item | N | M | SD | Mode | S | K | |
| 2 | 2498 | 4.42 | 0.97 | 5 | −1.87 | 3.04 | 0.82 | 3 | 2498 | 3.90 | 1.12 | 5 | −0.91 | 0.14 | 0.66 | 4 | 2498 | 3.56 | 1.12 | 4 | −0.62 | −0.32 | 0.56 | 5 | 2498 | 3.79 | 1.04 | 4 | −0.84 | 0.29 | 0.62 | 6 | 2498 | 3.63 | 1.10 | 4 | −0.64 | −0.22 | 0.57 | 7 | 2498 | 4.14 | 0.91 | 4 | −1.13 | 1.28 | 0.72 | 8 | 2498 | 3.44 | 0.99 | 4 | −0.68 | 0.11 | 0.51 | 9 | 2498 | 4.03 | 0.85 | 4 | −1.00 | 1.40 | 0.68 | 10 | 2498 | 3.70 | 0.98 | 4 | −0.81 | 0.44 | 0.59 | 11 | 2498 | 4.43 | 0.72 | 5 | −1.53 | 3.40 | 0.81 | 12 | 2498 | 3.72 | 0.98 | 4 | −0.71 | 0.25 | 0.59 | 13 | 2498 | 3.59 | 1.08 | 4 | −0.67 | −0.06 | 0.56 |
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S: skewness, K = kurtosis,: item difficulty; missing values = EM;; .
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