ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 7

Statistical parameters of the second validation.

Item	N	M	SD	Mode	S	K	𝑃𝑣
2	2498	4.42	0.97	5	−1.87	3.04	0.82
3	2498	3.90	1.12	5	−0.91	0.14	0.66
4	2498	3.56	1.12	4	−0.62	−0.32	0.56
5	2498	3.79	1.04	4	−0.84	0.29	0.62
6	2498	3.63	1.10	4	−0.64	−0.22	0.57
7	2498	4.14	0.91	4	−1.13	1.28	0.72
8	2498	3.44	0.99	4	−0.68	0.11	0.51
9	2498	4.03	0.85	4	−1.00	1.40	0.68
10	2498	3.70	0.98	4	−0.81	0.44	0.59
11	2498	4.43	0.72	5	−1.53	3.40	0.81
12	2498	3.72	0.98	4	−0.71	0.25	0.59
13	2498	3.59	1.08	4	−0.67	−0.06	0.56

S: skewness, K = kurtosis,𝑝_𝑣: item difficulty;  missing values = EM;SE_𝑠=.049; SE_𝑘=.098.