ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals

Table 8

Discriminatory power and Cronbach 𝛼 for each item (second version).

	Corrected item-total correlation	Alpha if item deleted
2	.487	.913
3	.678	.905
4	.728	.902
5	.773	.900
6	.498	.914
7	.732	.903
8	.648	.906
9	.637	.907
10	.812	.899
11	.509	.912
12	.564	.910
13	.775	.900

𝛼_item2-13=.9131;𝑁=2498; missing values = EM.