Research Article
ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals
Table 9
Intercorrelation matrix and homogeneity indices for item 2 to 13 (second version).
| | Item | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
| | 2 | 1.000 | | | | | | | | | | | | | 3 | .547 | 1.000 | | | | | | | | | | | | 4 | .390 | .553 | 1.000 | | | | | | | | | | | 5 | .363 | .587 | .717 | 1.000 | | | | | | | | | | 6 | .192 | .363 | .402 | .541 | 1.000 | | | | | | | | | 7 | .451 | .566 | .550 | .563 | .348 | 1.000 | | | | | | | | 8 | .283 | .426 | .494 | .493 | .312 | .594 | 1.000 | | | | | | | 9 | .278 | .397 | .495 | .517 | .340 | .517 | .499 | 1.000 | | | | | | 10 | .415 | .556 | .651 | .671 | .439 | .667 | .689 | .610 | 1.000 | | | | | 11 | .283 | .347 | .325 | .384 | .239 | .451 | .393 | .491 | .460 | 1.000 | | | | 12 | .335 | .403 | .462 | .441 | .251 | .449 | .454 | .417 | .475 | .354 | 1.000 | | | 13 | .373 | .575 | .626 | .690 | .538 | .593 | .521 | .525 | .676 | .410 | .480 | 1.000 | | H | .355 | .484 | .515 | .542 | .361 | .523 | .469 | .463 | .574 | .376 | .411 | .546 |
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All correlations are significant (). H: homogeneity coefficients; ; missing values = EM.
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