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Advances in Human-Computer Interaction
Volume 2010, Article ID 956918, 9 pages
Research Article

Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases

1SINTEF, P.O. Box 124, Blindern, 0314 Oslo, Norway
2The Oslo School of Architecture and Design, Institute of Design, Maridalsveien 29, 0175 Oslo, Norway

Received 3 September 2010; Accepted 15 November 2010

Academic Editor: Anthony Savidis

Copyright © 2010 Asbjørn Følstad and Jørn Knutsen. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Online user feedback, collected by means of internet survey tools, is a promising approach to obtain early user feedback on concepts and early prototypes. In this study, the collection and utilization of online user feedback was investigated in four design cases: all master student projects for industry clients involving seven student designers. A total of 272 user participants provided quantitative feedback. Half of these also provided qualitative feedback. One third of the qualitative feedback was perceived as useful by the student designers. The main usefulness of the feedback was related to strategic concept decisions rather than the interaction design of the early prototype. Lessons learnt are provided.