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Advances in Human-Computer Interaction
Volume 2012 (2012), Article ID 574276, 10 pages
Review Article

Integrating Decision Support and Social Networks

1Institute of Computer and Systems Engineering of Coimbra, Rua Antero de Quental 199, 3000-033 Coimbra, Portugal
2Department of Business and Economics, Beira Interior University, Estrada do Sineiro, 6200-209 Covilhã, Portugal
3Faculty of Economics, Coimbra University, Avenida Dias da Silva 165, 3004-512 Coimbra, Portugal

Received 14 July 2011; Revised 29 March 2012; Accepted 16 April 2012

Academic Editor: Arun Kumar Tripathi

Copyright © 2012 Francisco Antunes and João Paulo Costa. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


We elaborate on the shifting of decision support systems towards social networking, which is based on the concepts of Web 2.0 and Semantic Web technology. As the characteristics of the relevant components are different from traditional decision support systems, we present necessary adaptations when adopting social networks for decision support within an organization. We also present organizational obstacles when adopting/using such systems and clues to overcome them.