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Advances in Human-Computer Interaction
Volume 2012, Article ID 598739, 13 pages
Research Article

Evaluating User Response to In-Car Haptic Feedback Touchscreens Using the Lane Change Test

1WMG, University of Warwick, Coventry CV4 7AL, UK
2Jaguar & Land Rover Research, Jaguar Land Rover, Coventry CV3 4LF, UK

Received 18 August 2011; Revised 19 March 2012; Accepted 5 April 2012

Academic Editor: Mark Dunlop

Copyright © 2012 Matthew J. Pitts et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Touchscreen interfaces are widely used in modern technology, from mobile devices to in-car infotainment systems. However, touchscreens impose significant visual workload demands on the user which have safety implications for use in cars. Previous studies indicate that the application of haptic feedback can improve both performance of and affective response to user interfaces. This paper reports on and extends the findings of a 2009 study conducted to evaluate the effects of different combinations of touchscreen visual, audible, and haptic feedback on driving and task performance, affective response, and subjective workload; the initial findings of which were originally published in (M. J. Pitts et al., 2009). A total of 48 non-expert users completed the study. A dual-task approach was applied, using the Lane Change Test as the driving task and realistic automotive use case touchscreen tasks. Results indicated that, while feedback type had no effect on driving or task performance, preference was expressed for multimodal feedback over visual alone. Issues relating to workload and cross-modal interaction were also identified.