An Empirical Study of Visitors’ Experience at Kuching Orchid Garden with Mobile Guide Application

Table 3

MMGS instruments’ items [4].

General Usability	Learnability and Control	Quality of Interaction with the Guide
I will use mobile guide again when I visit an exhibition (reversed relationship)	I felt I was in control of the mobile guide	The mobile guide clearly provided feedback about my actions
Using the mobile guide enhanced my exhibition visit (reversed relationship)	I found it difficult to read the text on the screen of the audio/mm guide (reversed relationship)	It was clear to me when the mobile guide was taking the initiative to offer me information and when I needed to ask it for information
The information given by the mobile guide was too lengthy	Using the mobile guide did not require much training	I became unaware that I was even using any controls on the mobile guide
It was difficult to determine where I was in the exhibition with the mobile guide	The controls of the mobile guide were difficult to understand (reversed relationship)
The mobile guide helped me to navigate around the exhibition (reversed relationship)	The mobile guide presented information in an understandable manner
The mobile guide was a distraction	Learning to operate the mobile guide was easy
The mobile guide was complicated to use
It was difficult to select the option I wanted with the mobile guide