Advances in Human-Computer Interaction / 2019 / Article / Tab 5

Research Article

Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries

Table 5

Regular employees (n = 270).

KeywordnRateRepresentative comment (underlined words indicate keywords.)

Human
resources
197.0%There are few human resources and many are not hospitable. There seems to be a lack of customers who are highly motivated to purchase.

Company124.4%Company management is concerned only with profit. For that reason, employees’ wages are low and motivation is falling.

Consciousness103.7%I feel that consciousness of one’s position as a professional salesperson can be connected to customer satisfaction by greater sharing of promotional ideas.

Individual72.6%We should develop individual skills, respect human nature, and use as many coaching strategies as the number of employees.

Headquarters62.2%I said at the meeting with my boss at headquarters that I would improve; I will not hesitate. I understand that there are too few people. In case…

Field51.9%Please understand why many people leave and listen to the voices of employees in the field.

Many keywords pertain to the entire organization rather than daily life in the workplace.

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