Advances in Human-Computer Interaction / 2019 / Article / Tab 7

Research Article

Effect of Employees’ Values on Employee Satisfaction in Japanese Retail and Service Industries

Table 7

Keywords in free comments on proposals for improving stores (top 20 nouns).

Regular employeeN%Non-regular employeeN%

Shop7126.3Staff/employee8622.3
Staff/employee7025.9Shop6917.9
Customer4617.0Customer4712.2
Manager3011.1Non-regular employment4110.6
Work248.9Work307.8
Non-regular employment176.3Salary225.7
Communication165.9Products194.9
Opinion155.6Manager256.5
Time155.6Communication153.9
Company124.4Environment122.0
Human resource124.4Education122.0
Motivation103.7Time122.0
Consciousness103.7Newcomer122.0
Improvement103.7Opinion111.8
Salary103.7Salary111.8
Opportunity93.3Way111.8
Education93.3Kitchen101.7
Status93.3Shift101.7
Individual93.3Place101.7
Meeting83.0Days101.7
Environment83.0

Question: Please tell how you would make your store better via innovations and improvements. Percentages of all respondents who used the words to the left. Respondents: regular employees (n=270); nonregular employees (n=383). In the table above, the number of uses at 20th was the same, so 21 keywords are posted.
Keywords frequent only in regular employee comments.
Keywords frequent only in nonregular employee comments.
Keywords frequent (over 10%) in both regular and nonregular employee comments.

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