Redesign of the Attention Process of Patients with Rheumatologic Diseases: Assessing the Performance with Analytic Hierarchy Process

Table 4

AHP: preferences toward both versions of the care process for each one of the four criteria.

Criteria in two versions of the process	Process before redesign	Process after redesign	Geometric mean	Geometric mean normalized
Waiting time
Process before redesign	1	0,2	0,4472136	0,166666667
Process after redesign	5	1	2,23606798	0,833333333
Cost
Process before redesign	1	0,111111111	0,33333333	0,1
Process after redesign	9	1	3	0,9
Participants
Process before redesign	1	0,142857143	0,37796447	0,125
Process after redesign	7	1	2,64575131	0,875
Outpatient rate
Process before redesign	1	0,2	0,4472136	0,166666667
Process after redesign	5	1	2,23606798	0,833333333
Inpatient rate
Process before redesign	1	0,333333333	0,57735027	0,25
Process after redesign	3	1	1,73205081	0,75

max = 2; CI = 0; CR = 0.