Patient Satisfaction and Associated Factors among Outpatient Health Service Users at Primary Hospitals of North Gondar, Northwest Ethiopia, 2016

Table 3

Bivariable and multivariable analysis of factors affecting patient satisfaction in North Gondar, Northwest Ethiopia, 2016 (n = 408).

Variables	Category	Patient satisfaction		OR at 95% CI
		Satisfied n (%)	Dissatisfied n (%)	COR	AOR
Marital status	Single	87 (57.6)	64 (42.4)	1	1
	Married	113 (58.2)	81 (41.8)	1.06 (0.667–1.579)	0.981 (0.439–2.192)
	Divorced	14 (37.8)	23 (62.2)	0.448 (0.214–0.9)	0.346 (0.08–1.40)
	Widowed	15 (57.7)	11 (42.3)	1.003 (0.43–2.33)	0.379 (0.09–1.60)
Communication with doctors	Yes	161 (77.4)	47 (22.6)	1	1
	No	68 (34)	132 (66)	0.15 (0.09–0.23)	0.44 (0.17–1.13)
Communication with nurses	Yes	152 (80.9)	36 (19.1)	1	1
	No	77 (35)	143 (65)	0.128 (0.081–0.201)	0.39 (0.13–1.22)
Physical environment	Yes	143 (81.7)	32 (18.3)	1	1
	No	86 (36.9)	147 (63.1)	0.131 (0.082–0.209)	1.019 (0.389–2.673)
Provision of medication	Yes	125 (85.2)	29 (18.8)	1	1
	No	104 (40.9)	150 (59.1)	0.161 (0.1–0.259)	3.0 (1.001–8.987)
Drug availability	All	192 (79.3)	50 (20.7)	1	1
	Some	34 (25)	102 (75)	0.087 (0.053–0.143)	0.15 (0.061–0.365)
	None	3 (10)	27 (90)	0.029 (0.008–0.099)	0.148 (0.02–1.089)
Registration process was done timely	Yes	199 (87.3)	29 (12.7)	1	1
	No	30 (16.7)	150 (83.3)	0.029 (0.017–0.051)	0.052 (0.023–1.116)
Waiting time to see a doctor after registration	<1 hour	81 (94.2)	5 (5.8)	1	1
	1-2 hours	141 (63.8)	80 (36.2)	0.109 (0.042–0.28)	0.266 (0.075–0.942)
	>2 hours	7 (6.9)	94 (93.1)	0.005 (0.001–0.015)	0.015 (0.003–0.091)
Consulting on treatment options	Yes	174 (83.3)	35 (16.7)	1	1
	No	55 (27.6)	144 (72.2)	0.077 (0.048–0.124)	0.502 (0.177–0.725)

^∗∗, ^∗, COR= crude odds ratio, AOR = adjusted odds ratio, and 95% CI = 95% confidence interval.