Level of Clients’ Satisfaction and Associated Factors with the Service of Out-Patient Department in Dilla University Referral Hospital, Southern Ethiopia, 2021
Table 2
Institutional aspects and patterns of visit among clients in the outpatient department of DURH, Ethiopia, 2021 (n = 412).
Variables
Characteristics
Frequency
Percentage
Reason for visit
Illness
298
72.3
Follow-up
30
7.3
Screening
84
20.4
Frequency of visit within the last 12 months
First visit
141
34.2
Second visit
117
28.4
Third visit
90
21.8
≥ Fourth visit
64
15.5
Payment status
Paying
273
66.3
Free
149
33.7
Travel time in hour
Less than 1 hour
196
47.6
Greater than 1 hour
216
52.4
Registration process was done timely
Yes
239
58
No
173
42
Laboratory test ordered
Yes
279
67.7
No
173
32.3
Availability of ordered procedure
Not ordered
133
32.3
Yes all
201
48.8
Some available
73
17.7
None of them
5
1.2
Were drugs and supplies ordered
Yes
396
96.1
No
16
3.9
Availability of prescribed drugs
Not ordered
16
3.9
Yes all
136
33.6
Some available
257
33.6
None of them
3
0.7
Cleanliness of waiting area
Yes
203
49.3
No
209
50.7
Cleanliness of consultation room
Yes
365
88.5
No
47
11.4
Would you recommend the service to others
Yes
261
63.3
No
151
36.7
Satisfaction by the overall waiting time to get the service and get back.
