Level of Clients’ Satisfaction and Associated Factors with the Service of Out-Patient Department in Dilla University Referral Hospital, Southern Ethiopia, 2021

Table 5

Predictors of client satisfaction in the OPD of DURH, Ethiopia, 2021 (n = 412).

Explanatory variables	Patient satisfaction		COR (95% CI)	AOR (95% CI)	Value
	Satisfied N%	Dissatisfied N%
Educational status
Unable to read and write	48 (22.3%)	49 (24.9%)	0.93 (0.46–1.88)	1.06 (0.53–2.13)	0.63
Able to read and write	35 (16.3%)	52 (26.4%)	0.64 (0.31–1.31))	1.55 (0.75–3.16)	0.66
Primary	65 (30.2%)	42 (21.3%)	1.48 (0.74–2.96)	0.67 (0.33–1.34)	0.06
Secondary	43 (20%)	31 (15.7%)	1.32 (0.63–2.77)	0.75 (0.36–1.56)	0.23
Diploma and above	24 (11.2%)	23 (11.7%)	1	1
Address
Urban	99 (46%)	116 (40.1%)	1.27 (0.86–1.88)	1.10 (0.69–1.76)	0.66
Rural	79 (54%)	118 (59.9%)	1	1
Payment status
Free	151 (70.2%)	122 (61.9%)	1.45 (0.96–2.18)	1.68 (1.08–2.63)	0.03
Paying	64 (29.8%)	75 (38.1%)	1	1
Travel time in hour
Less than 1 hour	110 (51.2%)	86 (43.7)	1.35 (0.91–1.99)	1.44 (0.94–2.20)	0.09
Greater than 1 hour	105 (48.8%)	111 (56.3)	1	1
Information on name and cause of your illness
Yes	158 (69%)	149 (75.5%)	0.6 (40.42–1.00)	2.01 (0.34–0.87)	0.01
No	54 (31%)	48 (24.4%)	1	1
Drugs and supplies ordered
Yes	270 (96.3%)	190 (96.4%)	0.95 (0.33–2.67)	1.01 (0.32–3.13)	0.97
No	8 (3.7%)	7 (3.6%)	1	1
Cleanliness of consultation room
Yes	197 (91.6%)	168 (85.3%)	1.88 (1.01–3.52)	2.05 (1.06–3.95)	0.03
No	18 (8.4%)	29 (14.7%)	1	1
Would you recommend the service for others
Yes	152 (70.7%)	109 (55.3%)	1.94 (1.29–2.92)	2.03 (1.32–3.11)	0.00
No	63 (29.3%)	88 (44.7%)	1	1