Table of Contents Author Guidelines Submit a Manuscript
BioMed Research International
Volume 2013, Article ID 807204, 5 pages
http://dx.doi.org/10.1155/2013/807204
Research Article

Patient Complaint Cases in Primary Health Care: What Are the Characteristics of General Practitioners Involved?

1Research Unit for General Practice, Institute of Public Health, University of Southern Denmark, Denmark
2Department and Research Unit of General Practice, Institute of Public Health, University of Copenhagen, Denmark

Received 4 April 2013; Revised 15 July 2013; Accepted 22 July 2013

Academic Editor: Antonella Gigantesco

Copyright © 2013 Søren Birkeland et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Linked References

  1. S. Schnitzer, A. Kuhlmey, H. Adolph, J. Holzhausen, and L. Schenk, “Complaints as indicators of health care shortcomings: which groups of patients are affected?” International Journal of Quality in Health Care, vol. 24, no. 5, pp. 476–482, 2012. View at Google Scholar
  2. D. Irvine, “A short history of the General Medical Council,” Medical Education, vol. 40, no. 3, pp. 202–211, 2006. View at Publisher · View at Google Scholar · View at Scopus
  3. E. Stolper, J. Legemaate, and G. J. Dinant, “How do disciplinary tribunals evaluate the “gut feelings” of doctors? An analysis of Dutch tribunal decisions, 2000–2008,” Journal of law and medicine, vol. 18, no. 1, pp. 68–75, 2010. View at Google Scholar · View at Scopus
  4. Å. Johansson, K. Lagerstedt, and K. Asplund, “Mishaps in the management of stroke: a review of 214 complaints to a Medical Responsibility Board,” Cerebrovascular Diseases, vol. 18, no. 1, pp. 16–21, 2004. View at Publisher · View at Google Scholar · View at Scopus
  5. M. Bismark, E. Dauer, R. Paterson, and D. Studdert, “Accountability sought by patients following adverse events from medical care: the New Zealand experience,” Canadian Medical Association Journal, vol. 175, no. 8, pp. 889–894, 2006. View at Publisher · View at Google Scholar · View at Scopus
  6. Sundhedsvæsenets Patientklagenævn, “Statistiske oplysninger,” København, Denmark, 2007.
  7. J. Morrison and P. Wickersham, “Physicians disciplined by a state medical board,” Journal of the American Medical Association, vol. 279, no. 23, pp. 1889–1893, 1998. View at Publisher · View at Google Scholar · View at Scopus
  8. N. D. Kohatsu, D. Gould, L. K. Ross, and P. J. Fox, “Characteristics associated with physician discipline: a case-control study,” Archives of Internal Medicine, vol. 164, no. 6, pp. 653–658, 2004. View at Publisher · View at Google Scholar · View at Scopus
  9. S. W. Clay and R. R. Conatser, “Characteristics of physicians disciplined by the State Medical Board of Ohio,” Journal of the American Osteopathic Association, vol. 103, no. 2, pp. 81–88, 2003. View at Google Scholar · View at Scopus
  10. K. M. Pedersen, J. S. Andersen, and J. Søndergaard, “General practice and primary health care in Denmark,” The Journal of the American Board of Family Medicine, vol. 25, pp. 34–38, 2012. View at Google Scholar
  11. Danish National Board of Health, “The General Practitioner Register,” 2011, http://www.sst.dk/.
  12. “The Danish Health Information Database, [Medcom],” http://www.medcom.dk/wm1.
  13. “The Danish Ministry of Welfare Database, [Nøgletal],” http://www.noegletal.dk/.
  14. The Danish Ministry of Welfare, “Kommunal udligning og generelle tilskud,” 2009.
  15. C. Martin-Bates, M. Agass, and A. J. Tulloch, “General practice workload during normal working hours in training and non-training practices,” British Journal of General Practice, vol. 43, no. 375, pp. 413–416, 1993. View at Google Scholar · View at Scopus
  16. M. J. Van Den Berg, D. H. De Bakker, P. Spreeuwenberg et al., “Labour intensity of guidelines may have a greater effect on adherence than GPs' workload,” BMC Family Practice, vol. 10, article 74, 2009. View at Publisher · View at Google Scholar · View at Scopus
  17. W. Cunningham, R. Crump, and A. Tomlin, “The characteristics of doctors receiving medical complaints: a cross-sectional survey of doctors in New Zealand,” New Zealand Medical Journal, vol. 116, no. 1183, pp. 1–9, 2003. View at Google Scholar · View at Scopus
  18. L. Nash, M. Daly, M. Johnson et al., “Personality, gender and medico-legal matters in medical practice,” Australasian Psychiatry, vol. 17, no. 1, pp. 19–24, 2009. View at Publisher · View at Google Scholar · View at Scopus
  19. DADL, “Aktivitet og økonomi i almen praksis i dagtid og vagttid 2000 til 2008”.
  20. Patientombuddets Årsberetning, “Sundhedsvæsenets Disciplinærnævn,” 2011http://www.patientombuddet.dk/Publikationer/Aarsberetninger/~/media/POB/Aarsberetninger/2011/Disciplinaernaevnet-aarsberetning2011.ashx.