BioMed Research International / 2015 / Article / Tab 1

Research Article

Do Italian Companies Manage Work-Related Stress Effectively? A Process Evaluation in Implementing the INAIL Methodology

Table 1

The four phases of the methodological path.

PhaseAimActivities and tools

Preliminary phaseTo prepare the organisation for subsequent assessment processes(i) Establishment of a steering group to manage assessment (employer, managers, OSH professionals, workers, and other health-related organizational figures such as the human resources manager, internal occupational psychologists),
(ii) development of a communications/employee engagement strategy (meetings, training, etc.),
(iii) drafting the risk assessment plan (scheduling each phase, actions, and players involved),
(iv) identification of homogeneous groups of workers on which the assessment is to be made.

Preliminary assessmentTo assess objective and verifiable indicators associated with work-related stress under three main headings: (1) sentinel events (e.g., injury rates, absence due to sickness, and turnover), (2) work content factors (e.g., work load, working hours, and working environment), (3) work context factors (e.g., interpersonal relationships work/home interface)A checklist is compiled for each homogeneous group of workers, with their participation.

In-depth assessmentTo assess employees’ perceptions about work content/context factorsItalian version of the Management Standards Indicator Tool made up of 35 items corresponding to the seven Management Standards: Demands, Control, Managerial Support, Peer Support, Relationships, Role, and Change.

Interventions and monitoringTo manage work-related stress by identifying corrective measures and interventions based initially on the findings from the preliminary assessment. To outline a monitoring planA focus group guide to help organisations set up focus groups to collect detailed information for interpreting the results of the previous steps and identifying the best solutions.