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BioMed Research International
Volume 2019, Article ID 6462472, 10 pages
Research Article

Burnout Syndrome among Emergency Department Staff: Prevalence and Associated Factors

1Service d’Accueil des Urgences, Hôpital de la Timone 2, Assistance Publique des Hôpitaux de Marseille, 264 rue Saint Pierre, 13385 Marseille Cedex 5, France
2Equipe de Recherche EA 3279 “Santé Publique, Maladies Chroniques et Qualité de Vie”, Faculté de Médecine, Aix-Marseille Université, 27 boulevard Jean Moulin, 13 385 Marseille Cedex 5, France
3Département de Médecine d’Urgence, CHU Lapeyronie, Université Montpellier 1, 34295 Montpellier, France
4Service d’Accueil des Urgences, Centre Hospitalier Henri-Duffaut, 305 rue Raoul Follereau, 84000 Avignon, France
5Service d'Evaluation Médicale, Hôpital de La Conception, Assistance Publique des Hôpitaux de Marseille, 147 boulevard Baille, 13005 Marseille, France

Correspondence should be addressed to Audrey Moukarzel;

Received 25 October 2018; Accepted 10 January 2019; Published 21 January 2019

Academic Editor: Hideo Inaba

Copyright © 2019 Audrey Moukarzel et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Objectives. Emergency department (ED) professionals are exposed to burnout syndrome due to excessive workload and high demands for care. The objective of our study was to assess the prevalence burnout among all ED staff and to determine associated factors. Methods. A cross-sectional survey was conducted in 3 EDs. The data were collected using a standardized questionnaire. It included demographical and occupational data, general health questions, burnout level (Maslach Burnout Inventory), job strain (Karasek), and quality of life (Medical Outcome Study Short Form). Results. Of the 529 professionals working in EDs, 379 responses were collected (participation rate of 71.6%). Emotional exhaustion (EE) and depersonalization (DP), the major components of burnout, were reported, respectively, by 15.8% and 29.6% of the professionals. Burnout prevalence was 34.6%, defined as a severely abnormal level of either EE or DP. The medical category was significantly more affected by the burnout compared with their colleagues: nearly one ED physician out of two had a burnout (50.7%). In the multivariate analysis of covariance, job strain and a low mental component score were the two main factors independently associated with burnout (p < 0.05). Conclusion. The results of our study show that ED professionals are a vulnerable group. Preventive approaches to stress and burnout are needed to promote quality of work life.