[Retracted] Empirical Investigation on the Characteristics and Perceived Value of Patients in Medical Treatment Seeking: In-Depth Research in Zhejiang Province of China
Table 1
Demographic analysis of patients’ perceived value.
Aspects
Indicators
Numerical value
Primary indicators
Secondary indicators
Actual perceived value
Degree of importance
Importance of primary indicators
Importance of aspects
Functional value
Treatment effects
Effect
3.76
4.16
4.14
3.91
Diagnosis
3.98
4.54
Prices
Reasonability of prices
3.52
4.06
3.96
Accuracy of bills
3.89
4.07
Normalization
Standardization
3.95
4.18
3.92
Transparency
4.00
3.83
Convenience and accessibility
Reasonability of layout
3.65
3.82
3.61
Convenience of medical service
3.79
3.75
Emotional value
Communication
Doctors’ attitude
4.03
4.21
3.97
3.92
Nurses’ attitude
4.06
4.05
Comfort
Environmental hygiene
3.78
3.94
3.87
Completion of supporting facilities
3.84
3.93
Social value
Hospital reputation
Advanced medical equipment
4.18
3.84
3.86
3.86
Influence of medical skills
4.40
4.13
(1) The secondary indictors only showed the most important two; (2) “Importance of aspects” was average values of “Importance of Primary indicators,” and “Importance of Primary indicators” was average values of “Importance of secondary indicators.”
