Breaching the Bridge: An Investigation into Doctor-Patient Miscommunication as a Significant Factor in the Violence against Healthcare Workers in Palestine
Table 3
Verbal miscommunications in relation to different demographic factors ().
Item
Strongly agree (%)
Agree (%)
I do not know (%)
Disagree (%)
Strongly disagree (%)
Gender ( value)
Age groups ( value)
Level of education ( value)
Place of residence ( value)
(1) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not use simplified, clear language
16.2
47.3
11.1
18.8
6.5
0.017
0.004
0.056
0.899
(2) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not consider patients and their relatives’ educational level
22.6
54.5
6.1
12.3
4.6
0.953
0.337
0.05
0.921
(3) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not speak clearly when they communicate with patients and their relatives
21.4
52.7
8.1
14.1
3.8
0.247
0.033
0.584
0.779
(4) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not take into consideration the psychological status of patients and their relatives
29.9
49.9
5.9
10.7
3.6
0.753
0.914
0.097
0.135
(5) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not pick the right time to break the bad news
13.1
41.8
18.2
21.8
5.1
0.009
0.643
0.648
0.706
(6) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not answer patients and relatives’ questions well
25
50.3
8.7
11.7
4.4
0.042
0.213
0.511
0.948
(7) One of the reasons for violence, physical or verbal, against healthcare workers is because they show some superiority when communicating with patients and relatives
32.7
41
7.1
12.3
6.9
0.308
0.714
0.850
0.603
(8) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not show sympathy and empathy when communicating with patients and relatives
23.4
49.3
8.1
15.6
3.6
0.998
0.093
0.598
0.236
(9) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not show much concentration when communicating with patients and relatives
27.7
48.9
9.1
10.3
4
0.162
0.238
0.934
0.837
(10) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not use courteous language when communicating with patients and relatives
17.8
46.9
11.5
18.4
5.3
0.001
0.003
0.417
0.075
(11) One of the reasons for violence, physical or verbal, against healthcare workers is because they are not competent enough to ask the right questions when communicating with patients and relatives
8.1
33.9
23.4
28.9
5.7
0.159
0.316
0.288
0.432
(12) One of the reasons for violence, physical or verbal, against healthcare workers is because they do not listen attentively when communicating with patients and relatives
17.4
54.9
9.3
14.1
4.4
0.536
0.428
0.797
0.974
(13) One of the reasons for violence, physical or verbal, against healthcare workers is because they cannot handle patients and relatives’ complaints appropriately
17
54.7
11.9
11.9
4.6
0.840
0.367
0.027
0.887
(14) One of the reasons for violence, physical or verbal, against healthcare workers is because they are not competent enough to ask open-ended questions to enable patients and their relatives to speak freely
