Determinants of Maternal Satisfaction with the Quality of Childbirth Services in a University Hospital in Kumasi, Ghana: A Cross-Sectional Study

Table 1

Descriptive statistics of the SERVQUAL dimensions scores.

Scale dimension	Total	Min	Max	Mean	SD	RC
Tangibility	277	0	25	10.09	3.36	0.839
Reliability	277	0	25	10.25	3.67	0.888
Responsiveness	277	0	14	5.93	2.17	0.858
Assurance	277	0	15	6.19	2.56	0.860
Empathy	277	0	15	5.88	2.26	0.900

SD: standard deviation; RC: reliability coefficient.