Determinants of Maternal Satisfaction with the Quality of Childbirth Services in a University Hospital in Kumasi, Ghana: A Cross-Sectional Study

Table 3

Maternal satisfaction with childbirth services among study participants.

Variables	Frequency ()	Percentage (%)
Overall satisfaction
Satisfied	221	79.8
Not satisfied	56	20.2
Willingness to continue to access maternal and child healthcare
Do not know	29	10.5
Least willing	12	4.3
Less willing	12	4.3
Very willing	81	29.2
Willing	143	51.6
Challenges encountered at the facility^a
Delays	137	49.5
Unprofessional conduct from health workers	20	7.2
Poor facilities	30	10.8
Inadequate number of skilled staff	43	15.5
Ways challenges can be addressed^a
Increase staff strength	141	50.9
Expand the facility	161	58.1
Establishment of a complaint desk	148	53.4

^aMultiple responses: responses were counted more than once per respondent. Poor facilities: uncleaned washroom and inadequate space for delivery.