Determinants of Maternal Satisfaction with the Quality of Childbirth Services in a University Hospital in Kumasi, Ghana: A Cross-Sectional Study

Table 4

Correlation of SERVQUAL dimensions and maternal satisfaction with childbirth services among study participants.

	R	T	RS	A	E	PS
Reliability (R)	1
Tangibility (T)	0.750	1
Responsiveness (RS)	0.800	0.716	1
Assurance (A)	0.707	0.730	0.696	1
Empathy (E)	0.810	0.766	0.798	0.818	1
Patient satisfaction (PS)	-0.353	-0.305	-0.287	-0.301	-0.259	1

Correlation is significant at the 0.001 level.