Research Article
[Retracted] Customer Experience towards the Product during a Coronavirus Outbreak
Table 11
Summary of key performance indicators compared to existing methods based on sentiment classification.
| | Methods | Accuracy (%) | Precision (%) | Recall (%) | F1 score (%) |
| | Data on merchant ratings [24] | 93.62 | 92.22 | 94.80 | 93.49 | | Reviews on Tsukuba corpus [24] | 84.62 | 90.18 | 88.18 | 89.17 | | Analysis of customer product SVM [46] | 81.75 | — | — | — | | Consumer product review by naïve Bayes [46] | 68.57 | — | — | — | | Decision tree of consumer product ratings [46] | 81.25 | — | — | — | | Reviews from Amazon on unlock smartphone [48] | 97 | — | — | — | | Info on women’s clothe reviews [30] | 92.84 | 93 | 93 | 93 | | DSC (deep sentiment analysis) | 93.55 | 93.68 | 93.52 | 93.52 |
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