Research Article
[Retracted] Customer Experience towards the Product during a Coronavirus Outbreak
Table 14
Metrics using DSC for sentiment classification results.
| Class | Precision (%) | Recall (%) | F1 score (%) |
| Positive (0) | 97.46 | 97.49 | 76.48 | Negative (1) | 49.41 | 51.16 | 50.39 | Neutral (2) | 33.47 | 21.95 | 26.04 | Average/total | 93 | 93 | 93 |
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