[Retracted] Customer Experience towards the Product during a Coronavirus Outbreak

Table 14

Metrics using DSC for sentiment classification results.

Class	Precision (%)	Recall (%)	F1 score (%)
Positive (0)	97.46	97.49	76.48
Negative (1)	49.41	51.16	50.39
Neutral (2)	33.47	21.95	26.04
Average/total	93	93	93