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Computational Intelligence and Neuroscience
Volume 2015, Article ID 506905, 9 pages
http://dx.doi.org/10.1155/2015/506905
Research Article

Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing

1Language and Culture Research Institute, National University of Defense Technology, Changsha 410074, China
2School of Information Management and Engineering, Shanghai University of Finance and Economics, Shanghai 200433, China
3Department of Operation Quality and Service Administration, China Unicom Co. Ltd., Shanghai Branch, Shanghai 200070, China
4School of Management, Fudan University, 220 Handan Road, Shanghai 200433, China

Received 19 February 2015; Revised 11 July 2015; Accepted 13 July 2015

Academic Editor: Ye-Sho Chen

Copyright © 2015 Shuangping Gong et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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