Research Article
Emotion Analysis of Telephone Complaints from Customer Based on Affective Computing
Table 2
Someone’s speech characteristics.
| Speech characteristics | Someone’s emotional states | Calmness | Discontent | Anger |
| Mean-intensity (v) | 43.82 | 60.59 | 76.82 | Maximum pitch (Hz) | 315.59 | 408.13 | 532.11 | Min pitch (Hz) | 148.61 | 122.05 | 180.69 | Mean pitch (Hz) | 207.82 | 257.33 | 267.91 | Pitch range (Hz) | 107.77 | 286.08 | 321.42 |
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