Canadian Journal of Gastroenterology and Hepatology

Canadian Journal of Gastroenterology and Hepatology / 2013 / Article

Commentary | Open Access

Volume 27 |Article ID 519342 | https://doi.org/10.1155/2013/519342

Kerri L Novak, Sander Veldhuyzen Van Zanten, Sachin R Pendharkar, "Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals", Canadian Journal of Gastroenterology and Hepatology, vol. 27, Article ID 519342, 3 pages, 2013. https://doi.org/10.1155/2013/519342

Improving Access in Gastroenterology: The Single Point of Entry Model for Referrals

Received07 May 2013
Accepted16 Jun 2013

Abstract

In 2005, a group of academic gastroenterologists in Calgary (Alberta) adopted a centralized referral intake system known as central triage. This system provided a single point of entry model (SEM) for referrals rather than the traditional system of individual practitioners managing their own referrals and queues. The goal of central triage was to improve wait times and referral management. In 2008, a similar system was developed in Edmonton at the University of Alberta Hospital (Edmonton, Alberta). SEMs have subsequently been adopted by numerous subspecialties throughout Alberta. There are many benefits of SEMs including improved access and reduced wait times. Understanding and measuring complex patient flow systems is key to improving access, and centralized intake systems provide an opportunity to better understand total demand and system bottlenecks. This knowledge is particularly important for specialties such as gastroenterology (GI), in which demand exceeds supply. While it is anticipated that SEMs will reduce wait times for GI care in Canada, the lack of sufficient resources to meet the demand for GI care necessitates additional strategies.

Copyright © 2013 Canadian Association of Gastroenterology. This open-access article is distributed under the terms of the Creative Commons Attribution Non-Commercial License (CC BY-NC) (http://creativecommons.org/licenses/by-nc/4.0/), which permits reuse, distribution, and reproduction of the article, provided that the original work is properly cited and the reuse is restricted to noncommercial purposes.


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