A Patient Flow Analysis: Identification of Process Inefficiencies and Workflow Metrics at an Ambulatory Endoscopy Unit

Figure 1

The Hotel-Dieu Hospital (Kingston, Ontario) endoscopy unit workflow. The patient arrives at the registration desk and, on registration, proceeds to the endoscopy suite wherein an endoscopy nurse admits the patient directly either to the preprocedure/recovery room or to the waiting room if a bed is unavailable. Once the preprocedure checklist is completed and the endoscopy room is available, the patient is transported down the ramp to one of the endoscopy rooms.