Factors Influencing Information Service Quality of China Hospital: The Case Study of since 2017 of a Hospital Information Platform in China

Table 1

Indicator Combined Weight Values of Information Service Evaluation System of a Hospital Information Platform in China.

(1) distribution scheme of primary indicators
No.	Evaluation Indicator	Scheme 4	Weight value
1	Functional quality attribute of website information service	70	0.7
2	Supporting attribute of website information service	30	0.3
Total			1
(2) distribution scheme of secondary indicators
No.	Evaluation Indicator	Scheme 3; Original first-round my scheme 2)	Combined weight value
1.1	Dimension of online medical information services	35	0.245
1.2	Dimension of online medical service information	30	0.21
1.3	Dimension of online interactive information	20	0.14
1.4	Dimension of digital media service information	15	0.105
No.	Evaluation Indicator	Scheme 2	Combined weight value
2.1	Dimension of resource quality of information service	40	0.12
2.2	Dimension of resource administration of information service	30	0.09
2.3	Dimension of information service technology	15	0.045
2.4	Dimension of information construction	15	0.045
Total			1
(3) distribution scheme of tertiary indicators
No.	Evaluation Indicator	Scheme 1	Combined weight value
1.1.1	Hospital profile	10	0.0245
1.1.2	News and bulletin	7	0.01715
1.1.3	Introduction of hospital experts	7	0.01715
1.1.4	Introduction of departments	5	0.01225
1.1.5	Publicity of medical events	5	0.01225
1.1.6	Special medical treatment	5	0.01225
1.1.7	Emergency service and outpatient service hour	10	0.0245
1.1.8	Treatment guidelines	10	0.0245
1.1.9	Device introduction	10	0.0245
1.1.10	Accompanying services	4	0.0098
1.1.11	Medical insurance information	5	0.01225
1.1.12	Charging standard notes	5	0.01225
1.1.13	Handy Services	5	0.01225
1.1.14	Appointments and registration by phone	6	0.0147
1.1.15	Contact information	6	0.0147
No.	Evaluation Indicator	Scheme 4	Combined weight value
1.2.1	Signing in service	25	0.0525
1.2.2	Online appointment and registering	35	0.0735
1.2.3	Examination results query	25	0.0525
1.2.4	Online complaint	10	0.021
1.2.5	Virtual hospital	5	0.0105
No.	Evaluation Indicator	Scheme 4	Combined weight value
1.3.1	Online advisory	30	0.042
1.3.2	E-mail advisory	10	0.014
1.3.3	Text message advisory	10	0.014
1.3.4	Online medical service	30	0.042
1.3.5	BBS	15	0.021
1.3.6	Online message board	5	0.007
No.	Evaluation Indicator	Scheme 2	Combined weight value
1.4.1	Disease knowledge	15	0.01575
1.4.2	Popular science	15	0.01575
1.4.3	Multimedia video	7.5	0.007875
1.4.4	Medical policy	15	0.01575
1.4.5	Medical education	7.5	0.007875
1.4.6	Drug usage	15	0.01575
1.4.7	Academic database	12.5	0.013125
1.4.8	Hospital E-journal	12.5	0.013125
No.	Evaluation Indicator	Scheme 2	Combined weight value
2.1.1	Readability	20	0.024
2.1.2	Accuracy	30	0.036
2.1.3	Completeness	20	0.024
2.1.4	Information source	30	0.036
No.	Evaluation Indicator	Scheme 4	Combined weight value
2.2.1	Copyright	35	0.0315
2.2.2	Qualification licenses for website operation	25	0.0225
2.2.3	Author’s identity	10	0.009
2.2.4	Title marking	10	0.009
2.2.5	Accessibility of resource	10	0.009
2.2.6	Release date	10	0.009
No.	Evaluation Indicator	Scheme 3	Combined weight value
2.3.1	Information classification	25	0.01125
2.3.2	Information stratification	10	0.0045
2.3.3	Navigation mark	20	0.009
2.3.4	Format specification	20	0.009
2.3.5	Specification of domain name	10	0.0045
2.3.6	Language	15	0.00675
No.	Evaluation Indicator	Scheme 4	Combined weight value
2.4.1	Time taken to open the homepage	30	0.0135
2.4.2	Digital multimedia function	20	0.009
2.4.3	Website page view	20	0.009
2.4.4	Background data	30	0.0135
Total			1