|
Construct/indicator | Standardized loading | value | value |
|
Body treatments | | | |
The Thalasso has an adequate number of body care treatments | 0.906 | | |
The Thalasso offers a wide variety of body care treatments | 0.890 | 23.324 | ≤0.001 |
I am satisfied with the body care treatments provided by the Thalasso | 0.858 | 21.036 | ≤0.001 |
Pool treatments | | | |
The “Get in Shape” pool treatments are adequate | 0.911 | | |
I am satisfied with the “Get in Shape” pool treatments | 0.914 | 23.949 | ≤0.001 |
The pool programmes are satisfactory | 0.911 | 20.579 | ≤0.001 |
I am satisfied with the guidance that I was given for the “Get in Shape” pool services | 0.866 | 16.329 | ≤0.001 |
Human resources | | | |
The staff gives an adequate service to the clients | 0.866 | | |
The staff gives personal attention to the clients | 0.836 | 13.514 | ≤0.001 |
The staff is polite to the clients | 0.790 | 8.764 | ≤0.001 |
Environment | | | |
I think the Thalasso has a comfortable atmosphere | 0.863 | | |
I am satisfied with the cleanness of the facilities of the Thalasso | 0.887 | 23.028 | ≤0.001 |
I am satisfied with the decoration, conditions, and style of the Thalasso | 0.955 | 24.839 | ≤0.001 |
I am satisfied with the security conditions of the Thalasso | 0.925 | 26.676 | ≤0.001 |
Satisfaction | | | |
The Thalasso has met my expectations | 0.930 | | |
I am willing to return to the Thalasso | 0.936 | 41.619 | ≤0.001 |
In general, I am satisfied with the service given at the Thalasso | 0.940 | 24.767 | ≤0.001 |
Word of mouth | | | |
I would be willing to recommend the Thalasso to someone who sought my advice | 0.944 | | |
I would be willing to encourage friends and family to use Thalasso | 0.960 | 29.624 | ≤0.001 |
I would have no problem in saying positive things about the Thalasso | 0.936 | 25.543 | ≤0.001 |
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