Impact of Business Interoperability on the Performance of Complex Cooperative Supply Chain Networks: A Case Study
Table 5
Measurement of ALBI and RLBI for BIDS1.1.2.
Maturity level
Description
0-isolated
There is no system for evaluating the quality of the service provided by transporters and partners are not aware of its importance.
1-initial
The system for evaluating the quality of the service provided by transporters is not implemented or is implemented but is ad hoc. However, partners are aware of its importance.
2-functional
The system for evaluating the quality of the service provided by transporters is implemented and imposed by the dominant partner(s) and does not reflect mutual agreements.
3-connectable
The system for evaluating the quality of the service provided by transporters is implemented, reflecting multilateral agreements, but not documented.
4-interoperable
The system for evaluating the quality of the service provided by transporters is well implemented and well documented, reflecting multilateral agreements.
