Research Article
Impact of Business Interoperability on the Performance of Complex Cooperative Supply Chain Networks: A Case Study
Table 8
Impact of the introduction of the system for evaluating the quality of services provided by collection points.
| | Performance measure (s) | Impact of BIDS1.1.1, system for evaluating the quality of services provided by collection points | | 2007 | 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 |
| | Receptions registered with delay (%) | 40 | 20 | 11 | 11 | 9 | 8 | 7 | 4 | | Number of incidents in the characterization of the origin (per trimester) | 64 | 51 | 32 | 23.80 | 20.30 | 18.60 | 17 | 15.30 |
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